The results for the latest national patient survey conducted between January - March 2016 and July - September 2016 have been aggregated and issued as one report in September 2016.
The practice is pleased with the some of the survey results which show some encouraging improvements in some areas and also confirm that the service offered by our Doctors and Nursing teams is good. Naturally there are areas for improvement and these are discussed with our Patient Participation Group.
One of the areas which has increased considerably in the survey is that of the use of patient online services for booking appointments. Nationally practices are being asked to provide the following information for patients about a survey on the use of online services. Please read the following information from the national patient online team and follow the links to the surveys if appropriate.
The NHS’s ambition is to embrace technology as part of its drive to offer modern, convenient and responsive services to patients, their families and carers. Patient Online is an NHS England programme designed to support GP practices to offer and promote online services to patients, including access to coded information in records, appointment booking and ordering of repeat prescriptions.
GP practices already offer online services, including appointment booking, ordering of repeat prescription, and access to summary information in records. GP practices will increasingly expand online services over the next year to include coded information on medication, allergies, illnesses, immunisations and test results. Online services will be offered in addition to the traditional telephone and face-to-face means of interacting with a GP practice.