Appointments System

The practice has an appointments system in place. Please telephone the receptionist during surgery hours to book a routine appointment with the available doctor on duty.

For emergency appointments we ask that you contact the practice during the time 8:00-8:45am Monday through Friday. 

Our practice is a part of IHL (Improving Health Limited) and are able to offer you extended hours appointments at the Lister Clinic.

Telephone Consultations

If you are unable to attend the surgery and need medical advice, please contact the surgery to schedule a telephone consultation with a doctor. We maintain patient confidentiality at all times. So please note we would not give information about you to someone else without your written consent.


Please note that if you require an interpreter for your consultation there may be two weeks waiting list to see the doctor. Please make your needs clear to the receptionist so that they can arrange it for you.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 09:00 and 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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